Patients, their families and friends, often seek more than simply financial compensation when something goes wrong with care. In our experience the victims of medical accidents frequently seek an explanation of “What went wrong?”, an assurance that such misfortune will not befall another unfortunate victim in the future, and an apology from the care provider. Such redress is not necessarily available through the typical and traditional claims procedure.
O’Reilly Stewart Healthcare’s experienced and qualified mediators frequently use alternative dispute resolution techniques and strategies to bring difficult and complex disputes, not otherwise amenable to resolution by traditional means, to effective and satisfactory resolutions on behalf of our clients. That is particularly so where there is a need to preserve an ongoing relationship between the parties notwithstanding the existence of the dispute.